Fanchai takes every player's privacy seriously. This policy clearly explains how we collect, use, store, and protect your personal data — so you can play with peace of mind without worrying about the security of your information.
Six core data protection principles that form the foundation of our players' trust.
All data transmitted between your device and fanchai's servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Only specifically authorised fanchai staff may access players' personal data, and only for permitted purposes. All access is logged and continuously monitored.
Your personal data is stored on fully protected servers with multiple layers of physical and digital controls. Data backups are performed automatically to prevent information loss.
Fanchai has never and will never sell, rent, or share players' personal data with third parties for marketing purposes. Your data belongs to you, and you alone.
You have the right to access, amend, download, or request deletion of your personal data at any time. Your request will be processed within 14 business days.
Fanchai's privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards for online personal data protection.
This Privacy Policy describes fanchai's privacy practices regarding the collection and processing of your personal data. By using the fanchai platform, you agree to the terms set out in this policy. Please read it carefully before registering an account.
Fanchai ("we", "our platform") operates an online casino website under the domain fanchai.win. We understand that privacy is extremely important to every player, and we are committed to protecting the personal data you entrust to us.
This Privacy Policy applies to all personal information we collect through the fanchai website, mobile app, email communications, live chat, and all customer service channels we operate. It also applies to data collected during the registration process, identity verification (KYC), and every interaction you have with our platform.
This policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We review and update this policy periodically to ensure it remains relevant and reflects industry best practices.
Fanchai collects several categories of personal data depending on how you interact with our platform. Below is a complete overview of the data we collect:
| Data Category | Specific Information | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, IC/passport number, identification photo | Registration & KYC |
| Contact | Email address, phone number, residential address | Registration form |
| Financial | Bank account number, account holder name, transaction records | Deposits & withdrawals |
| Technical | IP address, device type, web browser, activity logs | Automatically during use |
| Games | Betting history, preferred games, session duration | Platform activity |
| Communication | Support chat records, emails, complaints, and feedback | Customer service interactions |
We only collect data that is strictly necessary to provide our services. fanchai does not collect sensitive data such as your health information, religious beliefs, or political views.
Every piece of data we collect has a clear and lawful purpose. fanchai uses your personal data for the following purposes:
All data processing is carried out on a valid legal basis — whether that is your consent, contractual necessity, a legal obligation, or fanchai's legitimate interests that do not override your rights.
Fanchai does not sell, rent, or trade players' personal data to any third party for commercial purposes. However, we may share your information in the following limited situations:
Every third party that receives fanchai player data is required to meet data protection standards equal to or higher than those we uphold. fanchai takes responsibility for ensuring your data remains secure even when handled by our partners.
Fanchai invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we implement cover multiple layers of protection:
Beyond technical measures, fanchai ensures that all staff handling personal data undergo regular data protection training. Detailed security incident response procedures are also in place to ensure any threats are addressed swiftly and effectively.
While we take all reasonable precautions, no security system is entirely foolproof. You also play an important role in keeping your account secure by using a strong password and never sharing your login credentials with anyone.
Fanchai uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and deliver content relevant to your interests.
Types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect fanchai platform functionality and your gaming experience.
Under Malaysia's Personal Data Protection Act 2010, you have important rights regarding your personal data held by fanchai:
Request a copy of all personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data under certain conditions.
Request that we restrict the processing of your data in certain circumstances.
Receive your data in a structured, portable format.
Object to the processing of your data for direct marketing purposes.
To exercise any of the above rights, please contact our data protection team by email at [email protected] or via our platform's Live Chat. We will process your request within 14 business days.
Certain rights may be limited in situations where we are legally required to retain specific data, such as financial transaction records for AML compliance purposes. We will inform you of any such limitations when you submit a request.
Fanchai retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or to comply with applicable legal requirements.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you. Our data deletion procedures are periodically audited to ensure compliance.
The fanchai platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from anyone under the age of 18.
If you believe that a minor under the age of 18 has registered an account on our platform, please contact us immediately through our customer support channels. We will take prompt action to close the account and delete all associated data.
Parents and guardians are responsible for ensuring that children in their care do not access online gambling platforms. If you suspect unauthorised access by a child, please contact us and change your device password immediately.
The fanchai platform may contain links to third-party websites or services, such as game providers or payment providers. Our Privacy Policy applies solely to the fanchai platform itself and does not cover the privacy practices of those third parties.
We encourage you to read the privacy policy of every third-party platform you access via links from the fanchai website. fanchai is not responsible for the privacy practices or content of those third-party platforms.
Fanchai reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other reasonable grounds.
When we make significant changes, we will notify you through one of the following methods:
The "Last Updated" date at the top of this page will always reflect the date of the current version. Your continued use of the fanchai platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this privacy policy or the processing of your personal data by fanchai, please contact our Data Protection Officer (DPO):
We also encourage you to reach out to us before filing a complaint with the relevant regulatory authority, as most issues can be resolved more quickly through direct communication with our team.