Fanchai believes that online entertainment should be fun and safe. We provide a range of self-control tools, awareness guides, and live support so every Malaysian player can enjoy a healthy and controlled gaming experience.
Responsible gaming means you play for entertainment, not as a way to earn income or solve financial problems. At fanchai, we understand that gambling can be a genuinely enjoyable activity when done right — with a planned budget, limited time, and a mature attitude toward losses.
Most Malaysian players who enjoy online casino games never encounter any issues. However, some individuals may find it difficult to stop or control their playing habits. That is why fanchai provides a comprehensive set of self-control tools — so you always stay in control of your gaming experience.
The core principles of responsible gaming at fanchai are simple: play with money you can afford to lose, set your limits before you start, and understand that game outcomes are unpredictable. Casinos and slots are designed for entertainment — not as an investment or financial resource.
Gambling can be addictive. If you or someone you know is experiencing a gambling problem, please contact the fanchai support team via Live Chat or email for immediate assistance.
Set the maximum amount you are willing to spend. Once that limit is reached, stop playing regardless of the situation.
Set an alarm or reminder so your gaming session does not exceed your planned duration.
Increasing your bets to recover lost money is a major warning sign. Losses are a natural part of gaming.
Avoid playing when stressed, fatigued, or under the influence of alcohol. The best decisions are made with a clear mind.
All these tools are available directly in your account — no charges, no delays.
Set a maximum deposit amount for each day, week, or month. Once the limit is reached, the fanchai system will automatically block further deposits until the current period ends.
Set the maximum loss amount you can tolerate for a given period. Once the loss limit is reached, fanchai will automatically end your gaming session.
Set a maximum duration for each gaming session. fanchai will send a reminder when you are approaching the time limit and automatically log you out once it is reached.
Need a break? Activate a self-break for 24 hours, 7 days, or 30 days. During this period, you will be unable to log in or make any deposits to your fanchai account.
If you feel the need to stop playing permanently, fanchai offers self-exclusion options for 6 months, 1 year, or indefinitely. These options cannot be reversed during the specified period.
You can opt out of receiving any promotional offers, bonuses, or marketing emails from fanchai. This option helps reduce the urge to play more than planned.
Recognise the early warning signs before they become a more serious problem. If you identify two or more of these signs in yourself, consider using our self-control tools or seeking help.
Responsible players typically display these positive traits. Use them as a guide for a more enjoyable gaming experience at fanchai.
Just three simple steps to protect your gaming experience at fanchai.
Access the fanchai platform and log in using your username and password. Make sure you are on a secure personal device before making any changes to your settings.
Click on your profile icon at the top of the platform and select "Account Settings" or "Responsible Gaming Controls". All self-control tools are available in this section.
Select the type of limit that suits you — deposit limit, loss limit, time limit, or self-break. Enter your preferred value and confirm your selection. Limits take effect immediately.
If you have difficulty accessing these settings or need immediate assistance, contact the fanchai support team via 24/7 Live Chat. We are here to help without any judgment.
Deposit limits can be reduced immediately, but to increase a limit, a 7-day waiting period applies — this is an added layer of protection for your safety.
An activated self-exclusion cannot be reversed during the active period. This ensures that your decision to protect yourself is fully respected by the fanchai system.
The fanchai support team is available 24/7 to help you activate self-control tools or answer any questions related to responsible gaming.
Fanchai enforces a strict policy against individuals under the age of 18. Our platform is open to adult players only, and we apply a rigorous identity verification (KYC) process to ensure compliance.
Every new account is required to pass an age check during registration. Valid identification documents are required before any deposit or withdrawal can be processed. Accounts suspected of belonging to underage individuals will be suspended immediately pending investigation.
If you are a parent or guardian, please ensure your devices are protected with a strong password. Use parental control software to block access to online gambling websites and keep your children safe.
Answers to the most frequently asked questions by fanchai players.