Please read these terms and conditions carefully before registering or using the fanchai platform. This document outlines your rights and responsibilities as a player, as well as fanchai's obligations to you. By using this platform, you agree to comply with all terms stated herein.
Six key things you need to know about the fanchai user agreement.
Only individuals aged 18 and above who are not prohibited by local law are permitted to register. Each player may only hold one active account on fanchai at any given time.
All bonuses are subject to the specified wagering requirements. These conditions are designed to ensure a fair benefit for all players and to prevent abuse of the fanchai promotions system.
Fanchai processes withdrawals within 15 minutes. All transactions must comply with the established minimum and maximum limits, and players are responsible for ensuring their bank account details are accurate.
You are solely responsible for keeping your account password confidential. fanchai will not be held liable for any losses resulting from sharing your login credentials with others.
Fanchai is committed to responsible gaming. Players may set deposit limits, loss limits and self-exclusion periods at any time through their account settings.
Identity verification (KYC) is required before your first withdrawal. All submitted documents must be valid and current. This process protects your account and ensures transaction security.
These terms and conditions constitute a binding agreement between you ("Player") and fanchai ("Platform"). By registering, logging in, or using any fanchai service, you confirm that you have read, understood, and agreed to be bound by all terms set out below.
These terms and conditions ("Agreement") govern your use of the fanchai platform, including the website, mobile app, and all services provided by fanchai. This Agreement takes effect as soon as you complete the account registration process or use any part of the fanchai platform.
If you disagree with any part of this agreement, you are required to stop using the fanchai platform. fanchai reserves the right to modify these terms at any time with reasonable notice to registered users.
Continued use of the fanchai platform following any changes to the terms shall be deemed acceptance of the updated terms.
To register and use the fanchai platform, you must meet the following requirements:
Each player is permitted to hold only one active account. If you are found to hold more than one account, fanchai reserves the right to close all associated accounts and forfeit any balances and winnings. You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date.
Fanchai reserves the right to request identity document verification at any time to confirm player eligibility. Failure to submit the required documents within the specified timeframe may result in temporary account suspension or permanent closure.
Fanchai supports a variety of local Malaysia payment methods including FPX, Touch 'n Go eWallet, GrabPay, DuitNow and direct bank transfer. All deposits are processed instantly and credited to your gaming account within minutes.
Deposit Limit: The minimum deposit per transaction is RM20. Maximum deposit limits vary depending on the payment method selected and your account level. VIP players enjoy higher deposit limits.
Withdrawal Process: fanchai processes withdrawals within 15 minutes for standard withdrawals. First-time withdrawals require successful KYC verification before funds are released. All withdrawals must be made to an account or wallet registered in the same player's name.
Fanchai does not charge any processing fees for deposits or withdrawals. However, third-party payment providers may impose their own charges which are beyond fanchai's control.
Fanchai offers a wide range of bonuses and promotions for both new and existing players. All bonuses are subject to wagering requirements that must be met before bonus winnings can be withdrawn as cash.
Wagering Requirements: The wagering requirement for each bonus is clearly stated on the relevant promotions page. For example, a bonus with a 30x wagering requirement means the bonus amount must be wagered 30 times its value before a withdrawal is permitted.
Any attempt to abuse the bonus system, including the use of duplicate accounts or coordination with other players, will result in bonus cancellation and account closure without further notice.
All games on the fanchai platform use a Random Number Generator (RNG) that has been audited and certified by an independent third-party body. The outcome of all games is final and may not be disputed unless there is clear evidence of a technical failure.
In the event of a technical failure, disconnection or system disruption during an active game, fanchai will review server records to determine the correct outcome. If the outcome cannot be determined conclusively, fanchai reserves the right to void the round in question and return the original bet to the player.
Fanchai reserves the right to suspend games, modify rules or remove any game from the platform at any time without prior notice for technical or licensing reasons.
As part of fanchai's commitment to security and anti-money laundering prevention, all players are required to complete the Know Your Customer (KYC) process before their first withdrawal is processed.
Documents required for KYC verification:
All submitted documents will be processed within 24 business hours. fanchai uses high-level encryption to protect all submitted personal information. Your documents will not be shared with any third party except where required by law.
Players who have successfully verified their account will enjoy higher withdrawal limits and faster withdrawal processing. KYC verification only needs to be completed once unless your documents expire.
Fanchai reserves the right to suspend or close any player account without prior notice if there is reasonable cause to believe the player has violated any of the terms set out in this agreement.
Reasons that may lead to account closure include:
Players may also request to close their account at any time by contacting fanchai's customer support team. Any valid balance in the account will be refunded upon completion of the review, subject to full KYC verification.
Fanchai is committed to protecting the privacy of all players. The collection, use and storage of your personal data is conducted in accordance with the fanchai Privacy Policy, which can be read in full on our Privacy Policy page.
By using the fanchai platform, you agree that fanchai may collect and process your personal data for the purposes of:
You have the right to access, amend or request deletion of your personal data at any time. To submit such a request, please contact our support team via Live Chat or email at [email protected].
Fanchai believes gaming should be purely a source of entertainment. We provide a range of self-management tools to help players maintain control over their gaming habits.
Responsible gaming tools available on fanchai:
If you or someone you know is experiencing gambling-related issues, please seek help immediately. Excessive gambling can negatively affect your mental and financial health. Contact a problem gambling helpline for professional support.
Fanchai shall not be liable for any indirect, consequential or special losses arising from the use of this platform, including but not limited to:
Fanchai's total liability to any player shall not exceed the amount deposited by that player in the 30 days preceding the relevant claim. All claims must be submitted within 90 days of the incident date.
Fanchai reserves the right to modify, add or remove any part of these terms and conditions at any time. Players will be notified of material changes via in-platform notifications or their registered email.
Term changes will take effect 7 days after notice is given, unless the changes are required immediately for legal or security reasons. Continued use of the fanchai platform after the effective date shall be deemed acceptance of the updated terms.
It is the player's responsibility to review these terms and conditions periodically. The date of the last update is always displayed at the top of this page for your reference.
These terms and conditions are governed by the applicable laws under fanchai's operating licence. Any dispute arising from or in connection with this Agreement that cannot be resolved through negotiation will be referred to a competent arbitration body.
Players agree that any legal action relating to this agreement shall be filed in the jurisdiction designated by fanchai. fanchai reserves the right to seek injunctions or court orders to protect its rights without the need to post a bond or other security.
If you have any questions about these terms and conditions, please contact the fanchai customer support team, available to assist you 24 hours a day, 7 days a week via Live Chat on our platform.